Privacy Policy

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Business name and contact details
• Payment information (processed securely by our payment providers)
• Profile information you choose to provide

Usage Data

We automatically collect information about how you use TradieScribe:

• Voice recordings and transcriptions
• Documents created (quotes, invoices, reports)
• App usage patterns and feature interactions
• Device information and IP address
• Log data and error reports

Client Information

Information you input about your clients and jobs:

• Client names and contact details
• Job descriptions and locations
• Pricing and quote information
• Photos and attachments related to jobs

2. How We Use Your Information

Specifically, we use your information to:

• Process voice recordings into accurate text transcriptions
• Generate professional quotes, invoices, and reports
• Sync your data across all your devices
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Process payments and manage subscriptions
• Improve our voice recognition accuracy and features

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in these limited circumstances:

• Service Providers: Trusted third-party services that help us operate TradieScribe (cloud hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

4. Data Security

We implement industry-standard security measures to protect your information:

We regularly review and update our security practices to ensure your data remains protected against evolving threats.

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• Voice Recordings: Processed and then securely deleted within 30 days
• Documents: Retained until you delete them or close your account
• Usage Data: Aggregated and anonymized data may be retained for analytics

When you delete your account, we will delete your personal information within 30 days, except where we're required to retain it for legal purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

To exercise these rights, contact us at privacy@tradiescribe.com.au. We'll respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how you use our service
• Improve our features and user experience

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. International Data Transfers

TradieScribe is based in Australia. If you're using our service from outside Australia, your information may be transferred to and processed in Australia, where our servers are located. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

TradieScribe is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any material changes via email or through the app. Your continued use of TradieScribe after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: